Shipping & Returns Policy
Effective Date: 30 Aug 2025
At Pedro Sanz Art, we carefully handle and deliver original artworks to collectors worldwide. This policy explains how shipping, delivery, and returns work across different regions. This policy does not limit your statutory rights.
1. Shipping
- Worldwide Delivery We ship worldwide with reliable carriers (DHL, FedEx, UPS) from Madrid, Spain. All shipments include tracking and require a signature upon delivery.2. Shipping Costs Calculated at checkout or quoted before order confirmation for bespoke shipments.3. Handling & Delivery Times Orders dispatch within 3–5 business days after full payment. Typical transit times: EU 3–10 business days; International 5–15 business days (may vary by destination and customs).
4. Import Duties & Taxes (Buyer’s Responsibility) Prices displayed on our website exclude all destination-country taxes and import charges (e.g., customs duties, VAT/GST on import, brokerage or handling fees). We ship DAP (Delivered At Place, Incoterms® 2020): for all orders shipped outside Spain, the recipient is always responsible for paying any import duties, taxes and related fees to their local customs authority or to the courier on/after delivery. These amounts are not collected by us and are not included in the artwork price or shipping fee.
5. Delays We are not responsible for delays caused by customs or carriers. We provide all necessary documentation to support clearance.
2. Packaging & Insurance
All artworks are packed in museum-grade materials (corner protection, reinforced boxes/crates as needed). Shipments are fully insured in transit. For oversized or high-value works we may use wooden crates or art-shipper services. Contact us if you require express options or a specific courier before purchase.
3. Order Processing
You will receive an order confirmation and, upon dispatch, a shipping notification with tracking. For made-to-order framing or special requests, we will confirm timelines before payment.
4. Returns & Refunds
European Union (EU) Right of Withdrawal EU consumers have 14 days from delivery to withdraw without giving any reason. To exercise this right, email pedro@pedrosanzart.com or use our withdrawal form. We refund the artwork price and the original standard shipping. Return shipping is at the buyer’s expense unless the artwork is damaged or misdescribed. We may withhold the refund until we receive the artwork or proof of return shipment.
Rest of World (including USA) We offer a 7-day inspection window from delivery. If you decide to return, email us within 7 days. Return shipping, insurance, and any destination-country taxes/duties are at the buyer’s expense. Original shipping and any import duties/taxes paid to customs or the courier are non-refundable by us.
Condition of Returns Works must be returned in the original packaging (or equivalent professional packaging), in the same condition, with the certificate of authenticity. Use a tracked, insured courier service. Mark the parcel as “Returned goods” on customs forms to avoid duplicate duties.
Oversized Works If a work is not suitable to be returned by standard post, we can arrange collection; indicative return costs are €90–€250 within the EU and €150–€500 outside the EU, depending on size/weight and location. We can confirm a tailored estimate before you purchase.
Damage or Incorrect Item If an artwork arrives damaged or you receive the wrong item, notify us within 48 hours of delivery at pedro@pedrosanzart.com with photos of the packaging and artwork. We will arrange a repair, replacement (if available), or a full refund and cover return shipping where applicable.
Exceptions Custom commissions and bespoke framing are not returnable except in case of defect or misdescription. Expedited services are non-refundable.
5. Responsibility After Delivery
Risk passes to the buyer upon confirmed delivery at the address provided. We are not liable for theft, damage, or loss occurring after delivery.
6. How to Start a Return
Email pedro@pedrosanzart.com with your order number within the applicable window (EU 14 days; rest of world 7 days). We will provide return instructions and the return address. Do not ship any return before receiving our confirmation.
7. Contact
Pedro Sanz Art
Email: pedro@pedrosanzart.com